If you wish to file a complaint or claim please note that you must follow these steps:
1. Go to our offices. Our staff will try to help you solve your problem.
2. If we have not satisfied your demands, please write to our Customer Service (Inade, Instituto Atlántico del Seguro). This service has the obligation to resolve complaints or claims within a maximum period of one month in case you are considered a "consumer" and two months in the rest of cases.
3. In case of disagreement with the result of the pronouncement of our Service, or if after two months since you have submitted your complaint or claim, your request has not been resolved, you should contact the Claims Service of the General Directorate of Insurance and Pension Funds.
Inade, Instituto Atlántico del Seguro
Tel. 986 485 228
DIRECTORATE-GENERAL FOR INSURANCE AND PENSION FUNDS
Tel. 902 191 111
FINANCIAL SERVICES TRANSPARENCY AND CUSTOMER PROTECTION REGULATIONS
It has a Professional Civil Liability policy and has financial capacity in accordance with current legislation
JORI ARMENGOL Y ASOCIADOS, CORREDURÍA DE SEGUROS Y REASEGUROS, S.A. (J-0942)
C/ Roger de Lluria 124, 3º Puerta 2
08037 - Barcelona (Barcelona)
You can DOWNLOAD HERE the regulations of the operation of this service
You can DOWNLOAD HERE the form for the presentation of complaints and claims