Customer Service


If you wish to file a claim or complaint please note that you must follow these steps:

 

1. Please contact our office. Our staff will try to help resolve your problem.

2. If we have not met your demands, please write to our Customer Service:
 

INADE, Instituto Atlántico del Seguro
c/ La Paz 2 - Bajo
36202 - VIGO (Pontevedra)
Tel.: 986 485 228 / Fax: 986 485 653
E-mail: atencioncliente@inade.org

Within two months from the date of presentation we will address and resolve your complaints.

In case of disagreement with the result of the delivery of our service or if after two months since you submitted the complaint we have not resolved your request, please contact:

 

DIRECCIÓN GENERAL DE SEGUROS Y FONDOS DE PENSIONES

COMISIONADO PARA LA DEFENSA DEL ASEGURADO Y DEL PARTÍCIPE DE PLANES DE PENSIONES
Paseo de la Castellana, 44

28046 - MADRID

Tel.: 902 197 936 / Fax.: 91 339 71 33

In our office we have at your disposal our "Regulations for the Defence of the Customer." Available from our employees.

 

Legislation on transparency and consumer protection in financial services:

 

  • Law 44/2002, November 22, on measures to reform the financial system.

  • Royal Decree 303/2004, February 20, which approves the Regulations of the Commissioners to defend the financial services client.

  • ECO/734/2004 Order, March 11, regarding the departments and customer services and the defence of financial institutions.

  • Law 26/2006, July 17, regarding Mediation of Private Insurance and Reinsurance.

  • Royal Decree 1/2007, November 16, approving the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.

DOWNLOAD COMPLAINT OR CLAIM FORM

 

JORI ARMENGOL Y ASOCIADOS, CORREDURÍA DE SEGUROS, S. A.

C/ ROGER DE LLÚRIA 124, 3º  2ª // 08037 - Barcelona

Insurance Broker - Key DGSFP J-0942

With Liability policy and financial capacity in accordance to existing legislation.